Terms & Conditions

These Terms & Conditions constitute a legally binding agreement between

Alexa Lighting Solutions

("Company", "We", "Us", or "Our") and any person accessing our website, purchasing our products, or availing our services ("User", "Customer", or "You").
By accessing our website and using our products or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and our Privacy Policy. We reserve the right to modify these Terms at any time without prior notice. Continued use of our website or services after any modification shall constitute acceptance of the revised Terms.

1. Products & Services

Alexa Lighting Solutions specializes in the manufacturing, supply, installation, and maintenance of lighting products and solutions for residential, commercial, hospitality, retail, and industrial projects.
All products, specifications, designs, and service details displayed on our website are subject to change without prior notice.

2. Customer Information

You agree to provide accurate, complete, and up-to-date information when submitting inquiries, placing orders, requesting quotations, or availing our services. You shall be responsible for maintaining the confidentiality of any account credentials associated with our website.

3. Quotations & Orders

All quotations provided by Alexa Lighting Solutions are subject to availability, project requirements, and validity periods specified in the quotation.
An order shall be considered confirmed only upon receipt of the agreed advance payment or written confirmation as communicated by the Company.
We reserve the right to refuse or cancel any order at our discretion.

4. Pricing & Payments

All prices are subject to applicable taxes unless otherwise stated.
Customers agree to make payments according to the agreed payment schedule mentioned in quotations, invoices, or contracts.
Delayed payments may result in project delays, suspension of services, or additional charges where applicable.

5. Installation Services

Installation timelines may vary depending on project size, site readiness, product availability, weather conditions, and other operational factors.
Customers shall ensure safe and timely access to the installation site.
Any additional work beyond the agreed scope may be subject to additional charges.

6. Product Warranty

Warranty coverage shall be governed by the specific warranty terms provided with the respective product or project agreement.
Warranty does not cover damages caused by improper handling, unauthorized modifications, misuse, accidents, electrical fluctuations, natural disasters, or improper maintenance.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions, and other materials, is the property of Alexa Lighting Solutions and is protected under applicable intellectual property laws.
Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited.

8. Limitation of Liability

While we strive to provide accurate information and high-quality products and services, we do not guarantee that all information on the website is free from errors or omissions.
Alexa Lighting Solutions shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

9. Third-Party Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the content, policies, or practices of such websites.

10. Cancellation & Refunds

Orders for customized, made-to-order, or specially manufactured products may not be eligible for cancellation or refund once production has commenced.
Refunds, if applicable, shall be processed according to the agreed terms and after necessary verification.
Installation and service charges may be non-refundable once the service has been performed.

11. Force Majeure

Alexa Lighting Solutions shall not be held responsible for delays or failure in performance caused by events beyond reasonable control, including but not limited to natural disasters, strikes, governmental restrictions, transportation disruptions, power failures, pandemics, or other force majeure events.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms, products, or services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

13. Contact Information

For any questions, concerns, or communications regarding these Terms & Conditions, please contact:

Alexa Lighting Solutions

Email: alexalightingsolutions@gmail.com

Phone: +91-98101-74531

Phone: +91-98912-86854