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Alexa Lighting Solutions is committed to delivering high-quality lighting products and professional installation services.

Warranty Coverage

Warranty coverage applies only to manufacturing defects and workmanship issues under normal usage conditions.
Warranty periods may vary depending on the product category and project agreement.

Warranty Does Not Cover

The warranty shall not apply to:

Physical damage
Improper installation by unauthorized personnel
Electrical fluctuations or voltage issues
Water damage
Accidents, misuse, or negligence
Unauthorized modifications or repairs
Normal wear and tear

Warranty Claims

To submit a warranty claim, customers must provide:

Proof of purchase
Product photographs (if applicable)
Description of the issue

Our technical team may inspect the product before approving any warranty service.

Resolution

At our discretion, we may:

Repair the product
Replace the defective component
Replace the product with an equivalent model

The warranty does not include compensation for indirect or consequential losses.